COMPLAINTS PROCEDURE OF ITEMS SOLD BY KARISMA LTD
Karisma Sp. z o.o. acting as the Supplier is responsible for the quality of supplied fabrics, provided they are properly mounted and maintained - regarding finished products - and properly transported and stored.
In case of revealing any hidden defects of fabric delivered to the Recipient in period of 24 months from the date of delivery (defect warranty), Parties shall adopt the following measures:
In the case of receipt of the complaint without any of the above elements, Karisma Sp. z o.o. may reject any claims of the customer.
Karisma Sp. z o.o. is obliged to consider the complaint and answer the customer within 14 working days since the receipt of the complaint.
In the case of Fabrics remaining in the customer's stock, Karisma Sp. z o.o. will immediately exchange defective fabric at its own expense.
In the event that for any reason the exchange is not possible, the customer can withdraw from the purchase of defective fabric and return the fabric promptly, while Karisma Sp. z o.o. will refund the purchase price and adjustment VAT invoice(s) within 7 working days.
In the case of finished products fabrics:
Karisma Sp. z o.o. will conduct correspondence with the client on its own.
Complaints are not subject to damage and defects resulting from improper or inconsistent with the instructions:
Matters not covered by this procedure shall be governed by the applicable law (Civil Code).